Frequently Asked Questions
My Design Studio Answers your Questions
When will we be contacted for our colour selection appointment?
Your builder will be providing us with your confirmed agreement, at which point we will contact you by phone to schedule your Colour Selection Appointment. Ideally, it is best to schedule your appointment 6 to 8 months prior to your closing date. If you will be closing in the next 4 months and have not been contacted by a Decor Specialist, please do not hesitate to call us at 416.742.2882 or email us at email@example.com
When can my appointment be scheduled?
Colour selection appointments are scheduled Monday through Friday from 9 am to 5pm. It is very important that all scheduled appointments be kept in order to keep the construction deadlines set out by the builder for your home. Construction is ongoing, so by working with your Decor Specialist to schedule your appointment during the time lines set out by your builder’s construction schedule, will ensure that you will avoid missing out on options and/or changes. Give your appointment the priority it deserves, because you and your new home deserve it as well!
Can Colour Selection appointments be scheduled on the weekend?
We must be able to have full access to both your builder’s head office as well as the construction site, therefore we are limited to booking during business hours.
How long will my appointment take?
Expect to spend up to 3 to 4 hours at your consultation.
Where will my appointment take place?”
Colour selections take place at My Design Studio in North York, Click here for a map and contact information.
What if I need to change my scheduled appointment?
If for whatever reason you cannot make your scheduled appointment, it is your responsibility to notify us at least 48 hours in advance. This notification, would allow us to book another purchaser in this valuable time slot. Failure to notify us within 48 hours, could result in a cancellation charge payable at your appointment. More importantly you run the risk of missing opportunities to make important choices when you reschedule, because of the ongoing construction of your home.
Do you have a price list?
Unfortunately we are not able to provide price lists, but would be more than happy to provide pricing on items of interest to you.
Can I use my bonus dollars for structural items?
Yes, you can use your bonus dollars for structural items.
What do I need to bring to the appointment?
When possible your mortgage approval – as this will allow our consultants to help you best select finishes that meet your budget. As well, the builder requires a deposit to be submitted with your order. This deposit can be made by personal cheque, and we ask that you come prepared to your appointment. We do not accept debit or credit cards.
What if I have questions prior to my appointment?
Please feel free to contact us with any questions you may have.
How soon do I need to finalize my structural options?
Structural changes must be done 7 – 8 months prior to closing date. We will be advising you, as to the deadline for structural changes with your welcome package.
Can I choose locations for my tv and phone rough ins?
In most cases, you can choose where you would like your telephone and cable rough-ins, however, we cannot guarantee that they will be placed exactly where you choose. If there is not an electrical receptacle near the location you have chosen, it may be necessary to place the rough-ins closer to an electrical outlet.
Can I see available finishes prior to my colour chart appointment?
Viewing hours are available by appointment. Please call us and we will be happy to arrange a viewing appointment for you. We do encourage you to view the vast array of options available at our studio. The more prepared you are for your appointment date, the more rewarding the experience will be.
Structural and Preconstruction items that affect the construction of your home
Structural and Preconstruction items are things that effect framing (such as moving or deleting walls, removing the bulkhead over your kitchen cabinets, or increasing the size of your windows), plumbing (such as adding a 2nd sink in your master ensuite or adding body jets to your shower) and electrical (such as adding pot lights, wall sconces or electrical for a whirlpool tub).
What size appliances can/should I purchase?
Unless you have opted to make changes to your kitchen, you should select standard sized appliances. Standard openings for appliances are generally as follows: Fridge: 37 1/4” wide by 72 3/4” high – Range: 31 1/2” – Dishwasher: 24”. We will confirm your standard appliances openings at your appointment. Some models may accommodate larger refrigeration units, drawers or wine towers, please confirm for your specific model with our Decor Specialist.
Why do you need my appliance specs?
When you make changes from the “Builders Standard” the kitchen fabricator requires your appliance specs to build your cabinetry accordingly. Today’s modern appliances may require electrical and/or venting changes.
What’s the difference between a free standing and slide-in range?
A freestanding range is a standard type range with the controls on the back. These ranges slide back against the wall. There is a small gap between the range top and counter-top and the counter-top is cut-out right to the back of the wall and the edges are finished. A slide-in range has no back and the controls are located on the front of the unit, the sides of the range are unfinished. The cut-out needed for a slide in range is different than for a freestanding range in that the cut-out does not go right to the wall, there will be a piece of counter-top that will run across the back creating an upside-down “U” shape. The range then slides in to this cut-out giving a built-in appearance. The counter-top also does not have a back splash as with a standard counter-top, it is flush (flat) right back to the wall.
Does the microwave cabinet adjustment include the micro-fan appliance?
The cabinet adjustment does not include the micro-fan appliance. The builder will install the standard hood fan. It is the homeowners responsibility to purchase and install the unit after taking possession of their home. You must also provide the builder with the dimensions (specs) of the micro-fan appliance you plan to install. The builder requires the specs for your micro-fan as the cabinet will be customized to fit your appliance. You must provide these specs prior to the fabrication of your kitchen.
What is an upper corner diagonal door unit, and why is it a structural item?
An upper corner diagonal door is a corner cabinet with the door on a 45 degree angle. This creates a deeper cabinet that is very useful for holding oversize plates, platters, or when combined with a glass door, decorative items. This creates more usable cabinet space for you and avoids the “dead corners” created where standard cabinetry boxes join. The reason this item is considered structural is that in most homes there is a bulkhead in the kitchen (box built over the cabinets) this bulkhead is framed on a 90 degree angle. When an upper corner diagonal door unit is installed the bulkhead must be framed at 45 degrees to follow the shape of the unit, therefore the builder must know of this item prior to framing.
What is a zero-clearance fireplace?
A zero-clearance fireplace is a factory-built gas fireplace. The unit is constructed so that it can safely be placed close to combustible materials. The unit is placed against the wall or inserted into an opening cut into the wall and then framed in with standard wood framing. A zero clearance gas fireplace is an ideal way to add a fireplace to your new construction without the expense of building a masonry fireplace structure. This cost saving is passed down from the builder to you.
Why is the optional door from the garage not available for my lot? (if applicable)
The grade of your lot determines how many steps (risers) are necessary from the garage floor up to the floor of your home. If more than 3 risers are required, the builder will not install the door, but will rough-in the frame for you. You may then install your door after taking possession of your home.
How do I choose my exterior colour package?
Exterior colour packages are chosen with the builder. Many sites are architecturally controlled by the city or town, therefore you may be asked for up to 3 colour preference packages. The builder then determines which colour package is available for your lot.
Can I choose not to install items?
It will depend on the item in question, sometimes, due to building codes, it is not possible to “not install” items. E.g. an entrance from the exterior must have a finished floor inside that entrance. However; no credits will be issued.
How can I pay for my upgrades?
Your Welcome Package will detail the options available to you.
Can I add my upgrades to my mortgage?
Your Welcome Package will detail the options available to you.